Refund policy

At Prethrift, we offer two distinct types of products: secondhand items and re-worked/basics. Because these categories differ in nature, they have different return policies. Please review carefully before purchasing.

1. Secondhand Items (Vintage & Pre-Owned)

All secondhand items are final sale unless one of the following applies:

You received the wrong item, or
The item is materially different from the description provided on the product page.

Due to the unique, one-of-a-kind nature of secondhand goods, we do not accept returns for:

Fit issues
Minor wear consistent with age
Buyer’s remorse
Preference changes

Condition Transparency

We make every effort to accurately describe and photograph each item, including any notable flaws. Please review all measurements, descriptions, and images prior to purchase.

Reporting an Issue

If you believe you received the wrong item or that it is materially misrepresented:

You must contact us within 7 days of delivery
Email: info@prethrift.com
Include your order number and clear photos of the item

If approved, we will provide return instructions. Once the item is received and inspected, we will issue a refund to your original form of payment.

Shipping costs are non-refundable unless the error was ours.

2. Re-Worked Items & Basics

We accept returns on re-worked items and basics if you are unsatisfied with the fit or quality.

Return Window

Returns must be requested within 14 days of delivery.

Eligibility Requirements

To qualify for a return:

Item must be unworn and unwashed
Item must be returned in original condition

Items returned in worn or damaged condition may not be accepted.

Return Process

To initiate a return:

Email info@prethrift.com with your order number
We will provide return instructions

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Once received and inspected, refunds will be issued to the original form of payment. Please allow 5–10 business days for processing.

Additional Policies

Final Sale Items

Any items marked “Final Sale” cannot be returned or exchanged.

Exchanges

We do not guarantee exchanges due to limited inventory. If you would like a different size or item, we recommend returning the original (if eligible) and placing a new order.